Lager Counseling Services - Privacy Policy

Effective Date: 5/5/26

 

1. Introduction

Lager Counseling Services is committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.

 

2. Information We Collect

We may collect the following information:

• Name, phone number, and email address

• Appointment and scheduling details

• Billing and account information

• Information submitted through website forms

• Limited health-related information necessary for service coordination

 

3. How We Use Your Information

We use your information to:

• Provide counseling and related services

• Schedule and manage appointments

• Send appointment reminders and updates

• Communicate regarding billing and account activity

• Improve service quality and operations

 

4. SMS (Text Messaging) Communications

If you explicitly opt in through our contact form, you may receive SMS messages from Lager Counseling Services related to:

• Appointment reminders

• Scheduling updates

• Billing notifications

• Account-related communications

Message frequency may vary. Message and data rates may apply.

Opt-Out

You may opt out at any time by replying STOP to any message.

Help

Reply HELP for assistance.

We do not sell, rent, or share your phone number or SMS consent information with third parties for marketing or promotional purposes. SMS consent and opt-in data will not be shared with any third parties.

 

5. Email and Phone Communications

We may also contact you via:

• Email (forms, confirmations, billing statements)

• Phone calls or voicemail messages

Important: SMS and email are not fully secure methods of communication. While we take reasonable precautions to protect your information, we cannot guarantee absolute security.

 

6. HIPAA & Confidentiality

As a counseling provider, we are committed to protecting your Protected Health Information (PHI) in accordance with HIPAA. Any health-related information is handled with strict confidentiality and only used as necessary to provide care and operate our services.

 

7. Data Sharing & Third Parties

We do NOT:

• Sell your personal information

• Share your data for marketing purposes

Specifically for SMS:

• Mobile information will not be shared, sold, or conveyed to third parties or affiliates for marketing or promotional purposes

• SMS consent and opt-in data will not be shared with any third parties

We may disclose information only:

• As required by law

• For healthcare operations as permitted under HIPAA

 

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system of electronic storage or transmission is 100% secure.

 

9. Your Rights

You have the right to:

• Request access to your information

• Request corrections to your information

• Withdraw consent for communications

To exercise these rights, contact us using the information provided above.

 

10. Contact Information

Lager Counseling Services
3408 Park Avenue
Wantagh, NY 11793
Phone: (516) 221-2123
Email: clientcare@lagercounseling.org