PRIVACY POLICY

Lager Counseling Services
3408 Park Avenue
Wantagh, NY 11793-3702
Phone: (516) 221-2123
Email: clientcare@lagercounseling.org

Effective Date: 4/24/26

Introduction

Lager Counseling Services is committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.

Information We Collect

We may collect the following information:

Name, phone number, and email address
Appointment and scheduling details
Billing and account information
Information submitted through website forms
Limited health-related information necessary for service coordination

How We Use Your Information

We use your information to:

Provide counseling and related services
Schedule and manage appointments
Send appointment reminders and updates
Communicate regarding billing and account activity
Improve service quality and operations
Communication & SMS Policy

SMS (Text Messaging)

By providing your phone number, you consent to receive SMS messages from Lager Counseling Services for:

Appointment reminders
Scheduling updates
Billing notifications
Account-related communications

Message frequency may vary. Message and data rates may apply.

Opt-Out Instructions:
You may opt out at any time by replying STOP

Help Instructions:
Reply HELP for assistance

Email & Phone Communication

We may also contact you via:

Email (forms, confirmations, billing statements)
Phone calls or voicemail messages

Important: SMS and email are not fully secure methods of communication. While we take reasonable steps to protect your information, we cannot guarantee complete security.

HIPAA & Confidentiality

As a counseling provider, we are committed to protecting your Protected Health Information (PHI) in accordance with HIPAA. Any health-related information is handled with strict confidentiality and only used as necessary to provide care and operate our services.

Data Sharing & Third Parties

We do NOT:

Sell your personal information
Share your data for marketing purposes

Specifically for SMS:

Mobile information will not be shared, sold, or conveyed to third parties or affiliates for marketing or promotional purposes
SMS consent and opt-in data will not be shared with any third parties

We may only disclose information:

As required by law
For healthcare operations (as permitted under HIPAA)

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no electronic transmission or storage system can be guaranteed to be 100% secure.

Your Rights

You have the right to:

Request access to your information
Request corrections
Withdraw consent for communications

To exercise these rights, contact us using the information below.

Contact Information

Lager Counseling Services
3408 Park Avenue
Wantagh, NY 11793
Phone: (516) 221-2123
Email: clientcare@lagercounseling.org